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Adidas

Shipping & Returns

Required Delivery Information

The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost.

Shipping options and charges

Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, the items mostly will be shipped by DHL or EMS. We're glad to offer international shipping to most places in the world.

Process time of your order

All items are dispatched within 3 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information.

Track your order

When the order has been dispatched, we'll email you the tracking code and express website in 72 hours which you can check the items online. You can also track your order on the My Account page.

Get your order

The shipping time varies based on where you are located and whether the product you order is in stock. Normally, you will get the items in 10 business days more or less after you finish placing the order. Please pay attention with your account at anytime. If you don't receive your order in 20 days, contact Local Post Office A.S.A.P. immediately. You can also contact our Customer Service team; we will make every effort to serve with you.

Sign for the delivery

A signature is required for your delivery. But if you are not available the couriers may try one of your family members. If you and your family members are unavailable, they will take the parcel back and send the order next day.

Return Policy

We are absolutely confident that you will enjoy an easy exchange or return experience!

Get your Refunds

Once your return is received and inspected by the fulfillment centers, your refund will be processed and automatically applied to your original purchasing credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 or more business days after your credit is applied for it to post to your account

Exchange your purchase

Exchange requests must be made within 7 days of receiving the order.

Specify the exchange item and the new model or size in your email to the customer service center. Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail confirmation upon the completion of exchange processing.

If you wish to exchange your purchase, we're sorry that you may pay 15% of item's price (not a reduced price or Market retail price) as our poundage and restocking fee for your returned items. The exchange shipping costs are also the responsibility of the customers.

Cancel your order

If you wish to cancel the order to refund, please contact us immediately.Cancelled orders that haven't been shipped will be refunded with a deduction of a 5% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).